Shipping policy
Shipping Policy
Woven House ships to the United States and Canada. The shipping options and their cost are shown at checkout.
Order processing
After your payment is confirmed, we place your order with our supplier. You will receive a confirmation email right away and a shipping confirmation with tracking details as soon as your order ships.
Delivery times
- Indoor furniture, lighting, decor and accessories: approximately 7 to 10 business days.
- Outdoor collection (outdoor furniture and related products): these pieces are ordered from our supplier after purchase. Delivery takes approximately 1 month.
Delivery times are estimates, start after your order is confirmed, and can vary with the destination, customs, carrier delays, public holidays and peak periods such as Black Friday and the end-of-year holidays. Orders containing several items may arrive in separate shipments.
Shipping costs
Shipping costs, when they apply, are calculated at checkout based on your destination and your order. Any promotion, such as free shipping, is shown in your cart.
Customs, duties and taxes
Depending on your destination, customs duties or import taxes may apply. These are determined by your country's authorities. Where they are not collected at checkout, they are the responsibility of the recipient.
Tracking
Once your order ships, we email you a tracking number. Tracking may take a few days to update after the parcel is handed to the carrier.
Incorrect address
Please check your shipping address before you place your order. If you notice a mistake, contact us immediately. We cannot guarantee that the address can be changed once the order has been placed with our supplier.
Damaged or lost parcels
If your parcel arrives damaged, is lost or has not arrived within the estimated time, contact us through the contact form on our website with your order number, and we will help you.