Privacy policy
Privacy Policy
This policy explains how Woven House ("we", "us") collects, uses and shares personal information when you visit our website, buy from us or contact us.
Information we collect
- Information you give us: name, email address, shipping and billing address, phone number and the content of your messages to us, including through our chat assistant.
- Order information: items purchased, order amounts and delivery details. Payment details are handled by our payment providers; we do not store full card numbers.
- Automatically collected information: IP address, browser and device type, pages viewed and how you reached our site, collected through cookies and similar technologies.
How we use your information
- To process and deliver your orders, and to communicate with you about them.
- To provide customer support, including through our chat assistant.
- To prevent fraud and keep our website secure.
- To measure and improve our website and our advertising.
- To send marketing emails, only where you have agreed or where the law allows. You can unsubscribe at any time.
Who we share it with
We share information only as needed with: Shopify (our store platform), payment providers, our suppliers and shipping carriers (to deliver your order), customer support and chat tools, product review tools, and analytics and advertising partners such as Google, Meta and Pinterest. These providers may only use your information to provide their services to us, or under their own privacy policies. We do not sell your personal information for money.
Cookies and advertising
We use cookies and similar technologies for the site to work, to remember your cart, to understand how the site is used and to measure our advertising. You can control cookies in your browser settings or through the cookie banner where it is shown.
Your rights
Depending on where you live, including the European Union and California, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain uses, and to opt out of the sharing of data for advertising. To exercise these rights, contact us through the contact form on our website. We will respond within the time required by law and may need to verify your identity.
International transfers
Our service providers may process data in countries other than yours. Where required, we rely on appropriate safeguards for these transfers.
Retention and security
We keep personal information only as long as needed for the purposes above, or as required by law, for example for tax and accounting. We use reasonable measures to protect your information, but no online service is completely secure.
Children
Our website is not directed to children under 16, and we do not knowingly collect their personal information.
Changes
We may update this policy from time to time. The latest version is always on this page, with the date of the last update.
Contact
For privacy questions or requests, use the contact form on our website.